A fully customized VICIdial-powered call center platform — built for outbound campaigns, real-time analytics, and seamless agent management.
Six powerful modules accessible from a single dashboard — tailored for call center operations at every scale.
Access full call recordings, search logs, playback controls, and export options. Complete audit trail for every conversation.
StandaloneReview individual and team metrics — call stats, KPIs, talk time, pause time, and performance trends across campaigns.
AnalyticsMonitor live call queues, active agents, ongoing calls, and live SLA status with second-by-second accuracy.
LiveDefine custom field schemas per campaign. Set up lead templates for simplified uploads and dynamic forms.
BuilderUpload leads using your CRM schema. Auto-maps columns, checks duplicates, and inserts directly into VICIdial.
UploadCreate lists, activate or deactivate them, track lead counts and dialling progress per list in real time.
ListsATech Dialer combines the power of VICIdial with a fully redesigned frontend — giving agents and admins an intuitive experience.
Separate portals for Agents and Administrators — each with tailored access and controls.
Browser-based calling with no hardware needed. Agents dial directly from the panel.
Ratio dialing, predictive, and manual — switchable per campaign for maximum flexibility.
Print or export agent performance data to CSV with one click for offline analysis.
The complete agent flow — from authentication to conversation — in four seamless steps.
Admin logs in via ATechIndia portal with Agent or Administrator credentials.
Agent selects campaign, enters phone station ID, and launches the panel.
System dials leads automatically (Ratio mode) or agent dials manually.
Call is logged, dispositioned, and synced to the CRM and report dashboard.
Admin reviews real-time and historical reports, exports CSV, reviews recordings.
ATech Dialer is built on enterprise-grade open-source telephony with a fully custom frontend layer.
Industry-standard predictive dialer engine powering millions of calls worldwide.
Open-source telephony framework handling all SIP/WebRTC call routing.
Browser-native calling — no plugins or hardware required for agents.
Purpose-built dark UI with real-time data, optimized for call center workflow.
ATech Dialer is live and running. Get in touch with A-Tech India to set up your custom instance today.