Manage every WhatsApp message and voice call from a single unified console. Your agents see the full customer history, switch channels instantly, and respond faster than ever.
Everything you need for WhatsApp and voice — built into a single dashboard your whole team can use.
Every feature is designed to help your agents work faster and your customers feel heard.
All WhatsApp chats and call logs in one place. Agents see full conversation history before picking up any channel.
WhatsApp + CallAuto-assign conversations to available agents by skill, language, or department. No manual distribution needed.
WhatsApp + CallHandle FAQs, collect lead information, and qualify customers automatically — even outside business hours.
WhatsAppSee every past WhatsApp message and call with a customer before you respond — full context in seconds.
WhatsApp + CallMonitor all active chats and calls in real time. Listen in, whisper to agents, or barge in when needed.
CallTrack response time, resolution rate, agent performance, missed calls, and message delivery — all live.
WhatsApp + CallGet desktop and mobile notifications for new messages, missed calls, and escalations immediately.
WhatsApp + CallTwo-way sync with Zoho, Salesforce, Leadsquared — customer data pops up automatically on every interaction.
WhatsApp + CallAgents and managers can handle chats and calls from their phone — work from anywhere, anytime.
WhatsApp + Call| Agent | Channel | Chats | Status |
|---|---|---|---|
| Anjali S. | 8 | Active | |
| Rohan M. | 📞 Call | — | On Call |
| Sneha P. | 5 | Active | |
| Karan V. | 📞 Call | — | Break |
The supervisor dashboard shows you exactly what every agent is doing — which chats they're handling, who's on a call, and who's available — all updating live without any refresh.
Managers can step in with a click — listen to live calls, send a private message to an agent while they're on call, or take over a chat from an overwhelmed agent.
Link your WhatsApp Business number and phone lines to the A-Tech platform in minutes.
Invite agents and managers. Assign roles, skills, departments, and working hours.
Set up auto-reply, chatbot, IVR, call routing rules, and business hours in one place.
Start receiving WhatsApp messages and calls — manage everything from a single dashboard.
Handle order queries, returns, and delivery complaints over WhatsApp and calls — with full order history visible to every agent.
Sales reps manage WhatsApp leads and call prospects from one screen — no CRM switching, no missed follow-ups.
Appointment reminders on WhatsApp, patient calls handled through IVR, and full interaction history for every patient.
Customers submit documents on WhatsApp, agents follow up via call — one unified timeline, zero data loss.
Counselors chat with prospects on WhatsApp and switch to call for closure — full conversation visible at all times.
Send delivery updates on WhatsApp automatically, while ops team handles escalations and driver coordination via calls.
Connect A-Tech Unified with your CRM, helpdesk, and business tools — data flows both ways automatically.
All plans include WhatsApp + Call in one dashboard. Scale as your team grows.
Get a free live demo — we'll show you exactly how it works for your business in 30 minutes.